Please read the terms and conditions carefully before using www.bynord.com/shop (the "Website"). By using and shopping on our Website, you agree to accept the terms and conditions described below. As the terms and conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system's capabilities or relevant laws and regulatory requirements), we recommend that you check this page regularly to take notice of any changes we may have made in the terms and conditions.
Ordering
The online store is open 24 hours a day. However, the store can be closed due to maintenance. For your convenience, we aim to execute maintenance work in the night time.
In order to shop at www.bynord.com/shop you must possess a valid credit card accepted by us. If you have not yet turned 18 years of age, you must also have the legal right to enter into the agreement.
We do not ship to P.O. boxes and we may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email in advance of any such action, to try and resolve the issue and will return any applicable payments made to us without deduction:
• Your payment information is incorrect or not verifiable;
• Your order may have been placed for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
• There was an unintentional error on the Website; e.g. a payment error etc;
• You are not a resident of one of the countries listed under "We ship to" or we could not deliver to the address provided by you
By placing an order on our Website, you are making an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.
We can only accept offers that are made through our Website. We cannot accept orders made by e-mail, letters or fax.
At what point in the ordering process are you bound by your order?
The moment you click "Place order" and the receipt is displayed on your screen, you are bound by your offer, however, please see "Returns, Cancellations and Complaints".
The receipt you receive is an automated acknowledgement that means we have received your submitted offer. However, the acknowledgement does not mean that we have accepted your offer, and we reserve an explicit right to decline your offer after you have received the automatic acknowledgement.
If we accept your offer, you will receive an e-mail from us confirming that we have accepted your order (order confirmation). The contract between you and us will be effective from the time that the order confirmation is sent.
If you made an error when placing your order, please contact our Customer Service who will be happy to assist you. However, please always make sure to review your offer before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the shipping or billing address or credit card information, or change or delete items in your shopping bag.
Language of the contract
The language of the contract is English.
Access to the agreement
We store all contracts made, including your offer and the order confirmation, and we recommend that you file these too, as subsequently the documents will not be accessible. However, please see ”Track your order and view history".
Fraud screening
In order to protect our customers and maintain the security of shopping online, we may run verification checks on the data you submit when you place an offer. These checks may include address and payment verification and screening your offer to prevent fraud.
Payment Methods
We accept the following payment methods:
• MasterCard
• VISA
• Visa Electron
• JCB
• American Express
Please note that we cannot accept any payment methods not specified above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action.
Credit Card Verification Number
To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying with credit card. You can find the 3 digit number on the back of your credit card. It generally appears to the right of your credit card number.
Payment processing
When your order and data have been verified and your ordered products leave our stock for shipping, the payment will be deducted from your account.
Please note that your billing address must be entered exactly as it appears on your bank statement.
Prices & VAT
All prices on products, shipping charges and other services include value added tax (VAT).
• Shipping costs will be added to your order and displayed at checkout. Please go to "Shipping Charges" for details concerning the charges for your specific country. We will always inform you of the total price, including all taxes, VAT and other costs such as fees and possible delivery costs.
The prices displayed on the Website are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders which we have accepted. We try to avoid information errors, but please note that pricing errors, spelling errors and other errors or mistakes can occur from time to time. We will verify prices as part of our confirmation procedures.
Currency
All displayed prices are quoted in and will be charged in Euro.
Order security
We utilise Security Socket Layer (SSL) technology, one of the most secure systems for ordering online that allows encryption of your information, such as your name and address, and critical personal information, such as credit card information. Your information will be encrypted from the moment you enter it, and your personal information will not be saved on a public server. That means that information passed between you and our Website cannot be read in the event someone else intercepts it. The SSL technology provides an authentication that assures your browser that your data is being sent to the correct secure computer server; an encryption that encodes all data, so only the secure server is able to read it; and a data integrity that checks that the transferred data has not been altered.
Shipping & Delivery
We currently ship to the following countries (regions):
• Austria
• Belgium
• Denmark (excl. Faroe Islands and Greenland)
• Finland (excl. Aland Islands)
• France (excl. Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands, and New Caledonia)
• Germany (excl. Island Helgoland, and area of Busingen)
• Italy (excl. Campione d’Italia, Livigno, San Marino and Vatican City)
• The Netherlands (excl. Aruba and the relevant territories of the (Dutch) Antilles)
• Norway
• Spain (excl. Canary Islands, Ceuta and Melilla)
• Sweden
• Switzerland
• United Kingdom (excl. Isle of Man, Jersey and Guernsey)
Delivery Terms
Orders will be delivered Monday through Friday to the shipping address submitted when you placed your order. Please note, that we only ship to home or office addresses - not to P.O. boxes.
All deliveries must be signed upon receipt. However, it does not have to be you who sign it. Somebody from the same address (e.g. a family member, friend, receptionist etc.) or a neighbour can sign for the parcel.
Our courier will make at least one redelivery attempts. At each attempt our courier will leave you a card which provides you with details for redelivery and also collection, if possible. The courier will typically keep a parcel for up to 7 days before returning it to sender as undelivered. Note that our courier also may deliver to your neighbours, where appropriate.
Split delivery
If your order consists of several items we reserve the right to split the delivery. This can happen if certain items are delayed or unavailable at the time of ordering. In the event of split delivery, you will be notified by an advice note which is included in the first delivery. You will not be charged for any additional shipping costs.
Product inspection
Please note that your bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment.
Without prejudice to your statutory rights and remedies you have the responsibility of inspecting your products for any faults and, in the event, giving us notice of any complaints. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all shipping cost when our Customer Service Team has handled your return. You also have the right to keep the defective product and ask for a reduction of the price.
Delivery Times
All orders are processed at our distribution center in Denmark within four business days, subject to payment clearance and stock availability. Your ordered products will be delivered from Monday through Friday, and the exact delivery time depends on the country of delivery. At the moment, we only offer standard delivery.
An order that has been submitted on a Danish public holiday will be processed the next working day following the public holiday.
Track your order and view history
When you have a "My Account" at www.bynord.com/shop, you can track your orders by visiting "My Account" and clicking "View my orders". There you can view your past orders or view the status of your current order. If you want to know more about how a "My Account", please click on My Account.
If you don’t have a "My Account", please contact our Customer Service who will do their best to inform you about your order status.
Insurance
By nord insures each purchase during the time it is in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient which is not you for delivery purposes then you accept that evidence of a signature by them is evidence of delivery and fulfilment by By nord and transfer of responsibility in the same way.
Returns, Cancellations and Complaints
You can return your order within 14 days upon delivery. Return shipping charges are at your own expense with the exception of faulty/wrong items. If you are based outside the EU, return shipping costs is also free for faulty/wrong items but you will need to pay duties and taxes on the replacement item. See delivery terms.
To exchange an item, simply specify the new item you require on the return form. All exchanges are subject to availability. Sale items cannot be exchanged.
Incorrect Items
Occasionally the wrong item may get sent out. If this has happened to you, we sincerely apologize.
Please contact our Customer Service Team who will be able to re-order the correct item for you and arrange for the incorrect product to be collected by our courier.
Refund information on faulty product
After we receive and process your refund claim you will be issued with the appropriate refund. Please allow 2-3 weeks for the refund to be credited to your account. We aim to process a refund within 3 days of receiving your parcel, and send you an e-mail to let you know we have received and processed it. After you have received the e-mail, please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you have. Unfortunately this delay is outside of our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card we will contact you to arrange an alternative means of refunding your order.
Contact Customer Service
Do you have any questions, comments or complains related to your purchase please contact our Customer Service at Tel. +45 7022 7015 or shop@bynord.com. For your own convenience visit the Contact Us page and submit your query.

Company Details
www.bynord.com/shop is the official online store for by nord ApS. by nord ApS is a Danish company and www.bynord.com/shop is operated under the laws of Denmark.
by nord ApS
Hellerupvej 8, Baghus 2
DK-2900 Hellerup
Denmark
Tel.: +45 70 22 70 15
E-mail: info@bynord.com
www.bynord.com
VAT No: 31 42 61 03
Availability & Offer Validity
We aim to have all offered items in stock. In the event that ordered items are out of stock, we reserve the right not to accept your offer. You will be informed by e-mail and any payments will be refunded if the payment was already processed.
The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website. Pricing errors, spelling errors and other errors or mistakes can occur. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
Copyright & Trademarks
All contents included on the Website, such as, but not limited to, design, text, graphics, logos, video and audio clips, images, button icons and the compilation thereof, software compilations, source coding and software, are the property of by nord. The contents are protected by Danish and international copyright laws. by nord own the copyright to the above mentioned. The contents of the Website may only be copied for your own private use. Any other use of the information and material on the Website, such as reproduction, modification, distribution, transmission, republication, display or performance is strictly prohibited. You may therefore not - besides your own private use - copy, display, download, distribute, alter, modify, reproduce, republish or rephrase information, text, documents or other material from the Website or any other part of the Website without the explicit consent from by nord. Brand names, product names, logos and titles that appear on the Website are trademarks or trade names and are property of by nord. Any reproduction of such trademarks or trade names constitutes an infringement of the owner’s rights and is strictly prohibited, unless it is for your own private use.
Disclaimer of Liability
We are only liable for damages when such damages result from our breach of contractual obligations towards you, or in the event our liability follows from applicable statutory law.
If any activities on www.bynord.com/shop have caused you damage, we shall only be liable for damage to the by nord products, reasonable and verifiable costs incurred by you to find out the cause and amount of dama